This weeks The Engaging Brand podcast is ready! - The free audio podcast for business covering social media, managment and marketing.

Larry Freed joins Anna Farmery to discuss how to measure the customer satisfaction and talks about

• Can we measure the future?
• What is the definition of data and what we should understand about the types of data
• Data mining and big data are growing concepts but having more data is not the aim...it is having the right data.
• The idea of the multi channel society and how to measure customer satisfaction across the channels
• How to survey customer satisfaction - is stickiness the right measure when they could be their for research or to buy?
• How to understand site traffic
• Concept of key performance indicators vs key success indicators which predict the future
• Should you build a site to be easy to research more than to buy, to increase conversion rates?

Don't forget to stop by www.theengagingbrand.com and let me know what you think!